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FREQUENTLY ASKED QUESTIONS
D: The “page cannot be displayed” is prompted when I launch my
browser.
R: i. Ensure that you are using the Ethernet Network cable that comes with your
ADSL Ethernet Modem package to connect to the ADSL Modem/Router.
ii. Ensure that, in the address bar of your browser, the IP address is 10.0.0.2.
D: The DSL light keeps on blinking consistently.
R: i. Ensure that your ADSL line has already been activated by your ADSL service
Provider.
ii. Ensure that you have connected the telephone cable as illustrated in Section
1.2. If the problem persists, please check with your ADSL Service Provider.
D: The DSL light is on. But I keep getting 'Not Connected' state at the
Connection status.
R: i. Ensure that your ADSL line has already been activated by your ADSL service
Provider.
ii. Ensure that you have entered the correct username, password and VPI/VCI at
the Login Settings page. Enter again the information and resubmit.
D: Can I connect my ADSL Modem/Router to a Broadband Router (for
Multiple-Users)?
R: Yes. The ADSL Ethernet Modem can be connected to a Broadband Router.
Please configure your ADSL Modem/Router before proceeding to connect to the
Broadband Router
D: How do I configure my ADSL Modem/Router for Broadband
Router?
R: From the Internet Browser, key in startmodem (or the IP address 10.0.0.2) at
the address then hit <Enter>.
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